Field Technica Support Specialist
2 days ago
Job Summary:
BCforward is seeking a highly motivated Field Technica Support to join our team in Des Moines, IA. As a Field Technica Support, you will be responsible for providing technical support and repair services to clients in a fast-paced, constantly changing environment.
Key Responsibilities:
- Provide technical support and repair services to clients on-site
- Configure hardware, software, and network components
- Install, repair, and troubleshoot PC/Printer hardware issues
- Work with escalation personnel to resolve technical issues
- Interact with clients and customer management teams to ensure customer satisfaction
- Balance and prioritize multiple activities and issues
- Exercise solid business-based decision-making skills
Requirements:
- High School diploma or equivalent, plus additional hardware technology training
- Technical/mechanical hardware repair experience
- Ability to bend, crawl, stoop, sit, lift, and move 50 pounds of weight
- Availability to work scheduled and unscheduled overtime
- Onsite customer-facing experience
Benefits:
- Comprehensive benefits package, including major medical, HSA, dental, vision, and 401k
- Cell phone reimbursement and laptop/tablet provided
About BCforward:
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.
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