Seasonal Energy Support Specialist
2 weeks ago
Are you eager to positively influence the lives of individuals in need during the cold winter season? The Department of Human Services is on the lookout for dedicated Seasonal Energy Support Specialists to assist with the Low-Income Home Energy Assistance Program (LIHEAP) Helpline. This role allows you to make a meaningful contribution to the community by ensuring that residents stay warm and comfortable during harsh weather conditions.
ROLE RESPONSIBILITIES
As a Seasonal Energy Support Specialist, you will utilize your excellent verbal and written communication abilities to evaluate information and accurately implement policies and procedures to assess eligibility for LIHEAP benefits. Working in a call center environment, you will manage incoming calls and emails, interacting with applicants with both compassion and professionalism, especially those experiencing challenging situations. You will also assist callers in navigating the Commonwealth of Pennsylvania Access to Social Services (COMPASS) website or mobile application. Additionally, your duties will involve frequent use of computer applications while engaging with clients and Department of Human Services staff. A vital part of your role will be to connect individuals with supplementary community resources that may offer assistance or enhance their LIHEAP benefits.
Work Schedule and Additional Information:
- Full-time seasonal employment, 37.5 hours per week. Seasonal employment typically spans from October to April, with potential for earlier start and extended duration.
- Standard work hours are from 8:30 AM to 5:00 PM, Monday to Friday, including a 60-minute lunch break, subject to operational requirements.
- Telework Opportunities: After successfully completing a probationary period, there may be an option for full-time telework, with a requirement to report to the office once a month. A secure high-speed internet connection is necessary for telework.
- Further communication regarding this position will be conducted via email. Ensure to check your email, including spam/junk folders, for updates.
QUALIFICATIONS AND REQUIREMENTS
Minimum Experience and Training:
- Two years of experience in general office operations, including public interaction; or
- An equivalent combination of experience and training.
- Applicants must meet the residency requirements of Pennsylvania.
- Ability to perform essential job functions is required.
Application Process:
- Resumes and cover letters will not be reviewed; eligibility information must be provided directly on the application.
- If claiming educational qualifications, a copy of college transcripts must be attached.
- Applications must be submitted by the closing date; late submissions will not be accepted.
- Failure to comply with application requirements may result in disqualification.
Veterans' Preference:
- Pennsylvania law provides employment preference for qualified veterans for many state and local government positions.
Accommodations:
- If you require accommodations due to a disability during the interview process, please communicate your needs in advance.
The Commonwealth is an equal opportunity employer committed to fostering a diverse workforce. We value inclusion and encourage all qualified individuals to apply.
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