Senior Manager, Business Strategy

1 week ago


Bentonville, Arkansas, United States Walmart Full time
About the Role

We are seeking a highly skilled Strategic Business Leader to join our team at Walmart. As a key member of our organization, you will be responsible for designing and delivering the customer experience strategy for our InHome Delivery service.

Key Responsibilities
  • Analyze qualitative and quantitative data to identify friction and pain points in the member experience.
  • Work cross-functionally to turn insights into action and create member experience strategies and roadmaps to improve everyday experiences and influence future product/service designs.
  • Support developing scalable, omni-channel strategies that drive new member growth and member retention.
  • Support projects through regular program management, including resource planning, design, analytics, and more.
  • Actively monitor project risks and dependencies and help remove identified barriers to ensure success.
  • Provide consulting expertise and act as a CX subject matter expert to senior functional leadership.
  • Own regular operational reporting of the business, including preparing materials and monitoring operating plans.
  • Help the organization adopt a 'member-first' mindset by advocating for member centricity at all levels.
Requirements
  • Bachelor's degree in Business, Statistics, Social Science, Communications, or related field.
  • 4 years' experience in retail merchandising, operations management, or related area.
  • Leading cross-functional teams and supervisory experience are preferred.
About Walmart

Walmart is a world leader in diversity and inclusion, sustainability, and community involvement. We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.



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