Senior Manager, Business Strategy
2 months ago
We are seeking a highly skilled Strategic Business Leader to join our team as a Senior Manager, Business Strategy. This is a critical role on our InHome team responsible for designing and delivering the customer experience strategy.
Key Responsibilities- Analyze qualitative and quantitative data to identify friction and pain points in the member experience.
- Work cross-functionally to turn insights into action and create member experience strategies and roadmaps to improve everyday experiences and influence future product/service designs.
- Support developing scalable, omni-channel strategies that drive new member growth and member retention.
- Support projects through regular program management, including resource planning, design, analytics, and more.
- Actively monitor project risks and dependencies and help remove identified barriers to ensure success.
- Provide consulting expertise and act as a CX subject matter expert to senior functional leadership.
- Own regular operational reporting of the business, including preparing materials and monitoring operating plans.
- Help the organization adopt a 'member-first' mindset by advocating for member centricity at all levels.
- Bachelor's degree in Business, Statistics, Social Science, Communications, or related field.
- 4 years' experience in retail merchandising, operations management, or related area.
- Leading cross-functional teams and supervisory experience.
We offer a competitive salary range of $90,000.00-$180,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions, including stock.
We also offer a comprehensive benefits package, including health benefits, financial benefits, paid time off, and more.
Our company is an Equal Opportunity Employer – By Choice, and we believe in valuing diversity and inclusion in all aspects of our business.
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