IT Support Specialist
3 days ago
Job Summary:
United Musculoskeletal Partners is seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support to our end users, escalating complex issues to senior engineers, and participating in various projects to improve our IT services.
Key Responsibilities:
- Provide technical support to end users via phone, email, and in-person
- Evaluate and resolve complex technical issues
- Participate in projects to improve our IT services, including building out new Care Centers and improving desktop automation services
- Work with Regional Leadership and IT Ops team-members on Problem Records and small-scale projects
- Help with the training and development of junior support staff
- Identify opportunities to improve IT services and execute on those opportunities
- Participate in a 24x7 on-call rotation as an escalation point for critical issues
Requirements:
- Associates Degree in Information Technology or related field
- At least five years of related experience or equivalent combination of education and work experience
- Experience with project work and independent accomplishment of assigned tasks
- Expanded knowledge of networking and system administration tools and practices in a support capacity
- Ability to travel to work with practices when required
Preferred Qualifications:
- Certifications and ServiceNow experience are a plus
Work Environment:
United Musculoskeletal Partners is a dynamic and growing organization with a strong focus on providing superior computing environments to our Care Centers and staff.
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