Software Support Specialist

6 days ago


Troy, Michigan, United States Tyler Technologies Full time
Software Support Specialist

At Tyler Technologies, we're committed to delivering exceptional solutions to our customers. As a Software Support Specialist, you'll play a critical role in ensuring the success of our mission-critical software applications.

Responsibilities
  • Provide high-quality support to our customers via phone and email
  • Perform thorough troubleshooting of software and hardware components to resolve complex technical issues
  • Collaborate with our product development team to resolve technical incidents and implement solutions
  • Train customers on system operation and software functionality
Requirements
  • General technical knowledge of Microsoft products and technologies, including Windows Servers and SQL databases
  • Ability to learn new technologies quickly
  • Commitment to delivering exceptional customer experiences
  • Flexibility to work various shifts to cover our core hours
  • SQL experience highly preferred
About Tyler Technologies

We're a leading provider of software solutions to the public sector. Our solutions help governments and agencies streamline processes, reduce costs, and improve citizen services. We're proud to be an affirmative action/equal opportunity employer and offer a range of benefits to support the overall wellness of our team members and their families.



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