Software Support Engineer

1 week ago


Troy, Michigan, United States Tyler Technologies Full time

Software Support Specialist Job Description

**Mission Critical Software Support**

In this critical role, you will provide top-notch support for our mission-critical software applications, modules, and underlying infrastructure in a demanding technical environment. As a key member of our collaborative team, you will serve as the primary liaison between our product development organization and our end users.

**Responsibilities**

* Provide exceptional phone and email support for Tyler's New World Public Safety software applications
* Conduct thorough troubleshooting of key software and hardware components to resolution
* Take ownership of technical incidents and coordinate resolution with the product development team when necessary
* Replicate complex customer issues
* Train customers in system operation and software functionality

**Requirements**

* Bachelor's Degree in MIS, CIS, or other related technical field preferred
* General technical knowledge of Microsoft products and technologies, including Windows Servers and SQL databases
* Ability to learn new technologies quickly
* Commitment to delivering an exceptional experience to our customers
* Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
* SQL experience highly preferred

**Location**

Troy, Michigan



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