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Software Support Engineer

2 months ago

Troy, Michigan, United States Tyler Technologies Full time
Software Support Specialist

In this critical role, you will be the primary point of contact for our mission-critical software applications, modules, and underlying infrastructure in a demanding technical environment. As a key member of our collaborative team, you will serve as the liaison between our product development organization and our end users.

Key Responsibilities
  • Provide high-quality support of Tyler's New World Public Safety software applications via phone and email
  • Perform extensive troubleshooting of key software and hardware components to resolution
  • Take ownership of technical incidents and coordinate resolution with the product development team when necessary
  • Replicate complex customer issues to identify root causes
  • Train customers in system operation and software functionality
Requirements
  • Bachelor's Degree in MIS, CIS, or other related technical field preferred
  • General technical knowledge of Microsoft products and technologies, including Windows Servers and SQL databases
  • Ability to learn new technologies quickly
  • Commitment to providing an exceptional experience to our customers
  • Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
  • SQL experience highly preferred
Location

Troy, Michigan