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Software Support Specialist

2 months ago

Troy, Michigan, United States Tyler Technologies Full time
Job Title: Software Support Specialist

At Tyler Technologies, we are seeking a highly skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their software needs are met efficiently and effectively.

Responsibilities:
  • Provide expert-level technical support to clients via phone, email, or web-based platforms.
  • Analyze complex technical issues, identify root causes, and implement effective solutions.
  • Collaborate with cross-functional teams to resolve issues and improve overall client satisfaction.
  • Develop and maintain technical documentation, knowledge base articles, and training materials.
  • Participate in quality assurance testing, ensuring software modules meet required standards.
  • Contribute to the development of new support processes and procedures.
  • Stay up-to-date with the latest software releases, updates, and technologies.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 12 months of experience in a technical support role, preferably in a software development environment.
  • Excellent communication, problem-solving, and analytical skills.
  • Strong knowledge of database structures, SQL, and software development tools.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Experience with.NET framework, HTML, XSL, XML, and related technologies a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Join our team and contribute to the success of Tyler Technologies. Apply now to become a Software Support Specialist and take your career to the next level