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Software Support Specialist

2 months ago

Troy, Michigan, United States Tyler Technologies Full time
Job Title: Software Support Specialist - Public Safety

We are seeking a highly skilled Software Support Specialist to join our team at Tyler Technologies. As a key member of our public safety software support team, you will play a critical role in ensuring the smooth operation of our mission-critical software applications.

Responsibilities:
  • Provide high-quality technical support to our customers via phone and email
  • Investigate and troubleshoot complex technical issues with our public safety software applications
  • Collaborate with our product development team to resolve technical incidents and improve software functionality
  • Develop and deliver training to customers on system operation and software functionality
Requirements:
  • General technical knowledge of Microsoft products and technologies, including Windows Servers and SQL databases
  • Ability to learn new technologies quickly and adapt to changing software environments
  • Excellent communication and problem-solving skills
  • Flexibility to work various shifts to cover our core hours: Monday - Friday, 8AM - 9PM
What We Offer:

At Tyler Technologies, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a competitive benefits package, including health insurance, retirement savings, and paid time off. We also provide opportunities for professional development and career advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for public safety software, we encourage you to apply for this exciting opportunity.