Technical Operations Specialist
5 days ago
Technical Operations Specialist
About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our team at Trick Dog Technology. This is a critical role that requires advanced technical problem-solving skills and the ability to work in a fast-paced environment.
Key Responsibilities- Provide escalation/level 3 support with exceptional customer service via email and phone.
- Work and resolve escalated tickets in adherence with performance metrics.
- Serve as technical subject matter expert for company service offerings.
- Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion.
- Amazing customer service savvy and interpersonal skills - can handle difficult or tense customer situations with ease and is experienced in setting customer expectations appropriately.
- Expert troubleshooting, problem-solving and analytical skills.
- Extremely detail-focused - nothing ever gets by you.
- Quick learner - can quickly pick up new systems and software with ease.
$85,000 - $110,000 per year
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