Conference Services Manager

2 weeks ago

Bend Oregon, United States Riverhouse Lodge Full time

About Us:

Riverhouse Lodge is a hospitality company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Our Benefits:

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays

Our Approach:

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Riverhouse Lodge offers a supportive and collaborative work environment that encourages growth and fosters success.

Location:

Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.

Job Summary:

We are seeking a highly motivated, creative, and customer-focused leader to join our team as Conference Services Manager. This individual will work closely with the conference services team to provide exceptional support and customer service to hotel and conference center guests and meeting planners.

Responsibilities:

  • Responsible for the achievement of budgeted banquet revenue inclusive of food, beverage, room rental, audio visual, and miscellaneous revenue.
  • Works closely with leadership to ensure group food and beverage contribution is in alignment with budgeted expectations.
  • Provides daily direction and leadership to the conference service operations team.
  • Prepares operations team weekly schedule, yearly evaluations, approval of time off, and monitors overtime and labor costs.
  • Participates in daily, weekly, and monthly meetings as required.
  • Works with the Banquet Manager to ensure all space is set up as required.
  • Ensures the setup of all conference rooms, ballrooms, and pre-function space to include tables, chairs, audio-visual technology, pens, pads, waters, and food and beverage stations per the direction of the banquet event order.
  • Ensures conference guests get proper support and setup of all technology needs.
  • Maintains all conference equipment ensuring maintenance checks and repairs are completed in a timely manner. Working directly with vendors and department Business Operations Manager on purchases.
  • Monitors work of vendors and external contractors to schedule setup of outside equipment for events and or scheduling repairs maintenance with vendors.
  • Makes sure conference service operations team follows all safety procedures in respect to the opening and closing of conference and banquet space each day.
  • Makes sure conference service operation team is providing service to straighten and tidy up conference space in use during scheduled lunches and guests break sessions.
  • Completes additional tasks that may be assigned by senior management.

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