Veterinary Reception Coordinator

1 week ago

Orangeburg, South Carolina, United States EverVet Partners Full time
Why You'll Appreciate this Veterinary Reception Coordinator Role

Are you enthusiastic about animal welfare and providing exceptional service? Are you detail-oriented and approachable? If so, the Veterinary Reception Coordinator / Customer Service Specialist position may be an excellent fit for you.

At EverVet Partners, we are dedicated to enhancing the lives of pets and their owners. Our ideal Reception Coordinator / Customer Service Specialist is empathetic, friendly, and organized, capable of managing sensitive situations while maintaining confidentiality.

If this role resonates with your skills and values, consider the Veterinary Reception Coordinator / Customer Service Specialist position.

Compensation: Insert Pay Range / hour

Benefits:
  • Paid Time Off
  • Medical, Dental, Vision with a Health Savings Account*
  • 24/7 Employee Assistance Program*
  • Supplemental Life Insurance & AD&D Insurance*
  • 401K Plan with Generous Employer Match
  • Maternity Leave*
  • Bereavement Leave
  • Life, Short Term, & Disability Insurance*
  • Discount Programs
  • Discounted Veterinary Care
  • On-Demand Pay Options
  • Referral Bonus
Career Advancement Opportunities:
  • Full tuition coverage for Penn Foster's veterinary technician program*
  • Access to Zoetis Clinical & Professional Program and Events
  • Access to a variety of VMG resources

*Eligibility for Full-Time positions only

Key Responsibilities
  • Oversee the waiting area - welcome clients, engage with visitors, and address client concerns
  • Prepare invoices and cost estimates
  • Process payments and generate receipts
  • Capture digital images of patients for social media use
  • Maintain office supplies, including printers and paper
  • Handle appointment requests through Demandforce
  • Manage text reminders via InTouch Mobile
  • Monitor social media interactions
  • Take phone messages and oversee prescription/food order inquiries
  • Input new clients/patients into the database and upload documents to patient records
  • Explain CareCredit options and assist clients with the application process
  • Understand accounts payable and monthly financial statements
  • Conduct end-of-day financial reconciliations
  • Submit written prescriptions to pharmacies
  • Complete necessary medical records entries for assigned patients
  • Assist in stocking and maintaining exam rooms and treatment areas
  • Help monitor inventory levels and report needs as required
  • Assist in ordering supplies and medications as needed
  • Support the upkeep of both indoor and outdoor areas of the facility
Essential Qualifications
  • High School Diploma, GED, or equivalent
  • Preferred experience of at least one year
  • Strong customer service abilities
  • Effective communication skills
  • Ability to lift up to 50 pounds
  • Basic math and writing proficiency
  • Understanding of veterinary practices and a love for animals
  • Familiarity with basic medical terminology
  • Knowledge of vaccinations, common lab tests, and pet behavior
  • Proficiency in computer software (Infinity and Office programs)

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