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Veterinary Patient Care Coordinator

2 months ago

Orangeburg, United States EverVet Partners Full time $18 - $23
Job DescriptionJob DescriptionAre you passionate about animals? Do you love being the first friendly face that greets pet owners and their furry family members? If so, our Veterinary Patient Care Coordinator role may be perfect for you

At Palisades Veterinary Hospital, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Veterinary Patient Care Coordinator is compassionate, warm, and efficient, capable of handling emotional situations involving pets and respecting client confidentiality.

In this role, you’ll interact daily with a variety of pets—dogs, cats, and other beloved animals—while helping to maintain a smooth and welcoming environment for both clients and their pets. Your love for animals and ability to assist with their care and the needs of their owners will make a significant impact.

Pay Range: $18-$23 / hour

Benefits:  
  • Paid Time Off 
  • Medical, Dental, Vision with a Health Savings Account* 
  • Employee Assistant Program available 24 hours a day, 7 days a week* 
  • Supplemental Life Insurance & AD&D Insurance* 
  • 401K Plan with Generous Employer Match  
  • Maternity Leave * 
  • Bereavement Leave  
  • Life, Short Term, & Disability Insurance* 
  • Discount Programs  
  • Discounted Veterinary Care  
  • On-Demand Pay Options  
  • Referral Bonus  
Career Enhancement Benefits: 
  • The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*  
  • Access to Zoetis Clinical & Professional Program and Events  
  • Access to a multitude of VMG resources  

*Indicates eligibility for Full-Time positions only 


If this opportunity aligns with your love for animals and desire to help pet owners, apply for our Veterinary Patient Care Coordinator position todayResponsibilities
  • Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints 
  • Prepare invoices and estimates 
  • Take payments and print receipts 
  • Take digital photos of patients and send them along for use in FB 
  • Maintain the printers, paper stock and toner cartridges 
  • Manage and monitor Demandforce activities (appointment requests) 
  • Manage InTouch Mobile text reminders 
  • Monitor Facebook activities 
  • Take phone messages and monitor the prescription/food order extension 
  • Enter new clients/patients into the database and add scanned documents to patient histories 
  • Explain CareCredit and guide clients through the process 
  • Understand account payable and monthly statements 
  • Manage end-of-day accounting 
  • Call in written prescriptions to a pharmacy 
  • Complete all relevant medical records entries for patients for which you’re responsible 
  • Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary  
  • Help monitor inventory, rotation and expiration dates and report needs as requested 
  • Assist in ordering of food/supplies/medications as requested  
  • Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.) 
Required Skills
  • High School Diploma, GED, or suitable equivalent 
  • At least one year experience preferred 
  • Strong customer service skills 
  • Ability to communicate effectively 
  • Ability to lift up to 50 pounds 
  • Basic math and writing skills 
  • Basic understanding of the work we do/love animals 
  • Be able to use and understand basic medical terms 
  • Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior 
  • Knowledge of computer software (Infinity and Office programs)