Ticket Service Representative

4 days ago


Atlanta, Georgia, United States Legends International Full time
About the Role

We are seeking a highly motivated and customer-focused Ticket Service Representative to join our team at Illuminarium Atlanta. As a key member of our Box Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless ticket sales and admissions processes.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Operate the point of sale system, ticket kiosks, and handheld ticket scanners with accuracy and efficiency.
  • Stay up-to-date on all Illuminarium products, promotions, and services, making recommendations to guests as needed.
  • Assist guests with the use of Illuminarium self-service ticket kiosks and provide guidance on ticket and admission packages.
  • Maintain a clean and organized Box Office area, adhering to Legends' safety and security protocols.
  • Collaborate with colleagues to ensure seamless ticket sales and admissions processes, supporting group sales and special events as needed.
Requirements
  • High school diploma or equivalent required; associate degree preferred.
  • Minimum of 2 years of guest service experience in a high-volume environment, with prior proven cash handling experience.
  • Basic math skills, with the ability to accurately count change and balance bank.
  • Ability to stand for long periods, lift and transport items weighing up to 20 pounds, and maintain a positive and welcoming demeanor.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer

As a Ticket Service Representative at Illuminarium Atlanta, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional guest experiences and contributing to the success of our team. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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