Sales and Service Representative

2 weeks ago


Atlanta, Georgia, United States Quoteburst Inc Full time
Job Summary

The Sales and Service Representative position at QuoteBurst Inc. serves as the primary point of contact for licensed insurance agents, providing sales, technology training, and customer support for our innovative products.

Key Responsibilities
  • Develop and implement outbound phone call scripts to engage with clients regarding sales, service, and support for new and existing agents.
  • Analyze data to identify areas of need related to new agent recruitment, retention, and turnover in the client base.
  • Use metrics to track the success/failure of recruitment activities and develop strategies to refine agent advocate support.
  • Perform daily activities including sales calls, customer support service, training, and responding to emails and chats with agents.
  • Handle sales transactions, including credit card processing.
  • Provide customer support and technology support, including establishing case tickets with programmers and following up with agents.
  • Promote new products via phone calls, emails, or chats.
  • Participate in special training, professional development opportunities, team meetings, and team retreats.
Requirements
  • Minimum one-year experience in customer service, communications, outbound phone call etiquette, and computer software usage.
  • One-year experience in sales calls.
  • Basic-to-intermediate computer knowledge.
  • Minimum one-year experience with Excel and Microsoft Word.
Preferred Qualifications
  • Detail-oriented with a professional manner and strong organizational and time management skills.
  • Working knowledge of Microsoft Office (Excel, Word).
  • Experience with customer service ticketing systems.
  • Familiarity with various web browsers, including Chrome, Firefox, and Microsoft Edge.
  • Ability to thrive in a fast-paced environment with strict deadlines.
  • Strong organizational and time management skills with effective prioritization skills.


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