Guest Experience Coordinator

20 hours ago


Fort Lauderdale, Florida, United States Courtyard Fort Lauderdale Full time
Job Description

We are looking for a skilled and friendly Front Desk Agent to join our team at the Courtyard Fort Lauderdale. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Handle guest check-ins, check-outs, and requests in a timely and efficient manner
  • Provide expert knowledge of hotel amenities, services, and local attractions
  • Resolve guest complaints and concerns promptly and professionally
  • Maintain accurate records and reports, including guest interactions and transactions
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work effectively in a fast-paced environment
  • Excellent communication and problem-solving skills
Estimated Salary

$20-$25 per hour, depending on experience



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