Hotel Guest Experience Coordinator

1 month ago


Fort Lauderdale, Florida, United States Marriott Full time
Job Description
We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at Marriott Hotels As a key member of our front office team, you'll be responsible for creating lasting impressions on our guests through exceptional service and attention to detail.

Key Responsibilities
This role involves:
• Welcoming guests warmly and checking them in efficiently, ensuring a smooth and seamless experience
• Handling phone calls and responding to guest inquiries, providing timely and accurate information
• Providing personalized attention to detail and anticipating guest needs, demonstrating a proactive approach to customer satisfaction
• Maintaining a clean and organized front desk area, reflecting positively on the hotel's standards and promoting a positive work environment
• Collaborating with other hotel staff to ensure a cohesive and efficient guest experience, promoting a culture of teamwork and collaboration

What We Offer
Join our team and enjoy a competitive salary of $45,000 - $55,000 per annum (dependent on location and experience), as well as access to our comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Additionally, you'll receive ongoing training and development opportunities to help you grow professionally and personally.

Requirements
To succeed in this role, you'll need:
• Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues
• Strong problem-solving and conflict resolution skills, with a customer-centric approach
• Basic computer skills and familiarity with hotel management systems, with a willingness to learn and develop new skills
• High school diploma or equivalent required; degree preferred


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