Customer Service Representative
1 week ago
Chesapeake Specialty Care is seeking a highly skilled Call Center Representative to join our team at our Owings Mills, MD location.
The Call Center is a fast-paced environment where all phone calls from our 4 office locations are routed. As a Call Center Representative, you will schedule appointments and triage patient questions to determine if the call needs to be transferred.
Key Responsibilities:
- Schedule appointments, verifying patient insurance information, demographic details, and reason for visit.
- Check and return all messages in a timely manner.
- Maintain a positive work environment for the Call Center.
- Call patients affected by a schedule change to move their appointments.
- Perform other duties as assigned.
Requirements:
- Strong critical thinking, organizational, and problem-solving skills.
- Ability to work in a team environment and independently.
- Ability to defuse conflicts and handle stressful situations in a positive manner.
- Highly effective verbal communication and interpersonal skills.
- Call center experience, preferably in a medical office.
- Computer/technology savvy.
- High school graduate or equivalent.
Benefits:
- Medical insurance options starting at $0 per paycheck.
- Dental insurance.
- Vision insurance option.
- Short-term disability.
- Life insurance.
- Paid time off.
- 401(k) plan.
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