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Customer Service Representative

2 months ago

Owings Mills, Maryland, United States Brody Brothers Pest Control Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.

Responsibilities
  • Schedule service appointments efficiently and effectively
  • Coordinate with field technicians to ensure seamless service delivery
  • Educate prospective customers about our pest control solutions and initiate service contracts
  • Handle customer inquiries professionally and courteously
Requirements
  • Successful completion of a background check and drug screen
  • Ability to easily adapt and use new technologies
  • Experience in telephone-based customer service, sales, and retail experience preferred
  • Courteous phone presence and pleasant demeanor
Work Schedule
  • Full-time, 40+ hours per week
  • Monday to Friday, either 8 AM to 4:30 PM or 9 AM to 5:30 PM
  • Occasional Sundays during peak seasons (April - October)
Compensation and Benefits
  • Starting at $17 per hour, compensation increases as proficiency is demonstrated (up to $20 per hour with previous experience)
  • Paid training
  • Paid holidays, vacation days (increases with tenure)
  • Medical Insurance - significant employer contribution, 3 plans to choose from
  • Dental insurance - 100% covered by employer
  • Vision insurance - 100% covered by employer
  • Short Term Disability - 100% covered by employer
  • Life Insurance - 100% covered by employer
  • 401k with employer match of up to 3%
About Us

Brody Brothers Pest Control is a reputable family-owned business based in Owings Mills, MD, operating since 1984. With over 1500 Positive Google Reviews and numerous accolades, including Angie's List Super Service Awards and Best of Baltimore recognitions, our commitment to excellence is unmatched.

We are committed to your growth and success. We like to promote from within, so the opportunities are endless. Enjoy comprehensive training, development opportunities, and a supportive work culture that recognizes and rewards your contributions.