Senior Customer Service Representative

2 months ago


Owings Mills, Maryland, United States latitude Full time
Job Title: Senior Customer Service Representative

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and managing sales person's accounts receivables, accounts payable, and inventory.

Responsibilities:
  • Provide exceptional customer service and resolve customer inquiries in a timely and professional manner
  • Manage sales person's accounts receivables, accounts payable, and inventory
  • Perform general office duties, including clerical tasks and data entry
  • Answer phones and maintain professional telephone etiquette
  • Enter orders, track delivery, and provide supporting documentation
  • Identify and resolve customer inquiries using critical thinking and problem solving skills
Requirements:
  • 3-5 years' experience in a similar job function
  • Energetic and self-motivated with a positive attitude
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Ability to multi-task in a fast-paced environment
What We Offer:
  • $50,000 - $55,000 semi-monthly salary
  • Opportunity to work with a well-established packaging company
  • Professional development opportunities


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