Catering Operations Associate

1 week ago


Baltimore, Maryland, United States Chick-fil-A Lansdowne Station FSU Full time

Position Overview

The Catering Operations Associate plays a vital role in supporting the Catering Director with the management of the catering services at Chick-fil-A Lansdowne Station.


The ideal candidate is characterized by a positive attitude and a strong work ethic, ensuring that every catering order is executed with precision and representing the Chick-fil-A values in every interaction.

This role requires maturity and a people-centric approach, along with exceptional communication, organizational, and time-management skills, including the ability to handle multiple tasks and think creatively.

A
VALID driver's license is essential

Key Responsibilities:

  • Manage all catering transactions to meet customer expectations.
  • Respond to inquiries via phone and email, and process new catering orders.
  • Document and relay upcoming orders to Kitchen and Front of House Leaders.
  • Prepare and organize all items for catering orders.
  • Engage with catering clients professionally and courteously, both in person and over the phone.
  • Maintain the catering order tracking spreadsheet.
  • Monitor inventory of catering supplies and notify the Kitchen Director of any needs.
  • Collaborate with the Kitchen Manager to ensure all catering orders are fulfilled accurately.
  • Follow up with clients to guarantee a superior experience.
  • Deliver orders and assist with special events as needed.
  • Support in-store operations, including meal preparation, stocking, and cleaning when required.
  • Identify and analyze target markets.
  • Build and nurture relationships with guests.
  • Gain exposure to business networking opportunities.

Compensation and Benefits

This position requires a commitment of 20-30 hours per week, with Saturday availability being mandatory.

Hourly Pay: $18.50

Monthly cell phone allowance (up to $50.00)

Incentives (Monthly bonuses based on performance)

Paid Time Off (PTO) available after 6 months of service

Medical, Dental, and Life Insurance options available

Scholarship opportunities ($1,000 - $25,000)

Complimentary meals during shifts and discounts when off

Note:
Do not contact the restaurant regarding the status of your application.

Qualified candidates will be contacted by a member of our selection team via email, phone, or text after submitting a complete application.



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