Catering Operations Coordinator

1 week ago


Baltimore, Maryland, United States Chick-fil-A Lansdowne Station FSU Full time

Position Overview

The Catering Support Specialist plays a crucial role in assisting the Catering Director with the management of the catering program at Chick-fil-A Lansdowne Station.


The ideal candidate for this position embodies a positive attitude and a strong work ethic, ensuring that every catering order is executed with precision and representing the Chick-fil-A values in every interaction.

This role requires maturity, a focus on customer service, and exceptional communication, organizational, and time-management skills, including the ability to handle multiple tasks and think creatively.

A VALID driver's license is required.


Key Responsibilities:

  • Manage all catering transactions to meet customer expectations.
  • Respond to inquiries via phone and email, and process new catering orders.
  • Document and relay upcoming orders to the Kitchen and Front of House Leaders.
  • Prepare and organize all items for catering orders.
  • Engage with catering customers professionally, both in person and over the phone.
  • Maintain an accurate catering order tracking spreadsheet.
  • Monitor inventory of catering supplies and communicate needs to the Kitchen Director.
  • Collaborate with the Kitchen Manager to ensure all catering orders are fulfilled efficiently.
  • Follow up with customers to guarantee a superior experience.
  • Deliver orders and assist with special events as required.
  • Support in-store operations, including meal preparation, stocking, and cleaning when needed.
  • Analyze target markets and develop relationships with guests.
  • Network and build business connections.

Compensation and Benefits:

This position offers 20-30 hours of work per week, with Saturday availability being essential.

Hourly Pay: $18.50

Monthly cell phone allowance (up to $50.00)

Incentives: Monthly productivity bonuses based on achieving set goals

Paid Time Off (PTO): 1 week after 6 months of service

Medical, Dental, and Life Insurance options available

Chick-fil-A Scholarship opportunities ($1,000 - $25,000)

Complimentary meals during shifts and discounted meals when off

Please note: Do not contact the restaurant regarding your application status.

Once your application is submitted, a member of our selection team will reach out to qualified candidates via email, phone, or text within a week of receiving a complete application.



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