Front Desk Associate

6 days ago


Trenton, New Jersey, United States Immcare Full time
Job Summary

The Front Desk Associate is responsible for providing exceptional customer service to patients, families, and healthcare providers. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet and register patients, obtain demographic and financial information, and enter into the computer system.
  • Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
  • Determine and collect co-pays, co-insurance, deductibles, past due balances, and other patient financial responsibilities.
  • Communicate with primary care providers and insurance carriers per patient request.
  • Answer telephone, take messages, and return voicemails.
  • Perform all other duties as assigned by the Office Manager or Practice Administrator.
Requirements
  • High school diploma.
  • Medical billing/medical receptionist experience preferred.
  • Basic computer skills.
  • Detail-oriented.
  • Exceptional customer service and phone etiquette.


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