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Front Desk Representative

2 months ago

Trenton, New Jersey, United States The Briad Group Full time
Hotel Front Desk Agent

Make a lasting impression on our guests as a Front Desk Agent at Homewood Suites by Hilton in Branchburg, NJ.

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency
  • Handle guest inquiries and requests, providing information and assistance as needed
  • Work collaboratively with other departments to ensure seamless guest experiences
  • Maintain a clean and organized front desk area, adhering to high standards of cleanliness and presentation
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with a strong ability to build rapport with guests and colleagues
  • Previous customer service experience, preferably in a hotel or related industry
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
  • High school diploma or equivalent required; accounting background preferred but not necessary
  • Ability to lift, push, and pull moderate weights, with occasional lifting of luggage up to 50 pounds
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package, including medical, 401(k), and flexible scheduling
  • Opportunities for advancement and professional growth within our company
  • A fun and energetic work environment, with a focus on teamwork and collaboration

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today