Customer Service Representative

2 weeks ago

Boise, Idaho, United States HomeSafe Alliance Full time
About the Role

HomeSafe Alliance is seeking a skilled Customer Care Specialist to join our team in providing exceptional support to our customers. As a key member of our contact center, you will be responsible for answering customer inquiries, troubleshooting application access, and collaborating with internal and external move partners to resolve concerns.

This is an exciting opportunity to work in a fast-paced environment, where you will have the chance to make a real impact on our customers' moving experiences. If you are a patient, stable, and cooperative individual with excellent communication skills, we encourage you to apply.

Responsibilities
  • Provide first-class customer service via inbound calls, chats, emails, and texts.
  • Ensure first call resolution through effective problem-solving and communication.
  • Counsel customers on their entitlements for their move.
  • Manage multiple priorities in a fast-paced environment, with a focus on quality and accuracy.
  • Collaborate with internal and external partners to resolve customer concerns.
  • Utilize various systems and tools to initiate and assist customer requests.
  • Maintain accurate records of all contacts, both internally and externally.
  • Continuously maintain a working knowledge of all services and requirements for processing customer orders.
Requirements
  • High School Diploma, GED, or equivalent education experience.
  • 1+ year customer service experience, with military move experience preferred.
  • Must be a U.S. citizen due to contractual requirements.
Preferred Qualifications
  • Bilingual.
  • Prior military move management experience.
What We Offer
  • Competitive benefits package.
  • Professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real impact on our customers' moving experiences.

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