Automotive Service Consultant

1 week ago

Humble, Texas, United States World Class Automotive Organization Full time
Job Overview

World Class Automotive Organization - Quick Lane

Position: Service Consultant

We are in search of dedicated Customer Service and Sales Advisors for our Service Department, specifically for our Quick Lane Service Locations.

Are you enthusiastic about building relationships, delivering outstanding customer experiences, and innovating within the automotive sector? We invite you to consider this opportunity.

As a Quick Lane Customer Service and Sales Consultant, you will embark on a rewarding career with an esteemed organization. We seek dynamic, motivated individuals who are focused on people to help us transform the car servicing experience, with earning potential reaching up to $80,000 annually. Does this resonate with you? We encourage you to explore this opportunity further.

Key Responsibilities

  • Act as the primary point of contact for customers, ensuring a professional and welcoming atmosphere.
  • Understand customer needs and provide tailored automotive service solutions.
  • Promote additional services through respectful and integrity-driven methods.
  • Deliver precise repair and maintenance estimates.
  • Maintain timely communication regarding repair progress.
  • Ensure quality of repairs and confirm completion of all work.
  • Inform customers when their vehicles are ready for collection.
  • Discuss repairs and associated costs clearly with customers.
  • Address minor customer concerns and feedback effectively.
  • Keep the Service Manager updated on all issues, including potential challenges.
  • Maintain Customer Satisfaction Index (CSI) scores in line with Quick Lane standards.

Qualifications

  • Ability to thrive in a fast-paced environment with minimal supervision.
  • Positive demeanor and a strong customer service orientation.
  • High school diploma or equivalent required.
  • Minimum age of eighteen years.
  • Valid driver's license is necessary.
  • Capability to lift up to 50 pounds.
  • Willingness to be on your feet for extended periods.
  • All candidates must successfully complete pre-employment screenings, including background checks and drug tests.

Benefits

To support your well-being and professional growth, we offer a comprehensive benefits package:

  • Competitive salary with earning potential up to $80,000 annually.
  • Five-day work week.
  • 401k plans with company matching for eligible full-time employees.
  • Health benefits including medical, dental, and vision insurance.
  • Life insurance and both short-term and long-term disability coverage.
  • Paid holidays and vacation time.
  • Employee discounts on services and vehicles.
  • Paid training and access to career development tools.
  • Opportunities to engage in community service initiatives.
  • Employee referral program with bonus incentives.

Why Choose World Class Automotive Organization? We provide the benefits that only a leading automotive organization can offer. As part of one of Texas' largest independent automotive groups, we operate numerous dealerships and Quick Lane facilities across the state, providing ample opportunities for career advancement. Our competitive compensation, benefits, training programs, and recognition initiatives position us as an industry leader.

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