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Automotive Service Consultant

2 months ago

Humble, Texas, United States Midas 1960 Full time
Join Midas 1960 as a Service Writer

The role of a Service Writer is essential in connecting clients with the service department. This position requires a keen understanding of customer needs and the ability to communicate these effectively to the technicians.

  • Interact with clients to ascertain their requirements
  • Prepare estimates for costs and timelines for repairs
  • Facilitate the procurement of necessary components
  • Organize service appointments for specific tasks
  • Relay customer needs to the service technicians
  • Enter Work Order details into the management system
  • Provide insights on parts, Work Orders, costs, warranties, timelines, etc.
  • Keep clients informed about the status of Work Orders, additional necessary work, and associated costs
  • Oversee repairs and diagnose underlying issues
  • Handle customer warranties and insurance claims

About Midas 1960: Becoming part of the Midas 1960 franchise means joining a locally owned and operated establishment that fosters a friendly, family-like environment. Midas franchisees are committed to developing your skills and providing cross-training opportunities, helping you become proficient in diagnosing automotive issues such as unusual noises and performance concerns.