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Automotive Service Consultant
2 months ago
World Class Automotive Organization - Quick Lane
Position: Service Consultant
We are looking for dedicated Customer Service and Sales Advisors for our Service Department across multiple Quick Lane locations.
Are you passionate about building relationships, delivering outstanding customer experiences, and innovating within the automotive sector? If so, we would like to hear from you.
As a Service Consultant, this role transcends a mere job; it is a career opportunity. You will become part of a prestigious organization recognized for excellence. We seek enthusiastic, motivated individuals who prioritize customer engagement and aim to enhance the vehicle servicing experience, with potential earnings reaching up to $80,000 annually. Does this resonate with you? We encourage you to consider this opportunity.
Key Responsibilities
- Act as the primary contact for customers, addressing their automotive service needs professionally.
- Build rapport with clients to foster satisfaction and loyalty.
- Communicate effectively, ensuring customers receive timely and accurate information.
- Utilize strong sales skills to promote additional services while maintaining integrity.
- Provide precise estimates for repairs and maintenance.
- Maintain consistent follow-up on service progress, keeping customers informed.
- Inspect completed work to ensure quality standards are met.
- Notify clients when their vehicles are ready for collection.
- Discuss repairs and associated costs transparently with customers.
- Address minor customer concerns and complaints professionally.
- Keep management informed of any issues or potential challenges.
- Achieve and maintain Customer Satisfaction Index (CSI) scores in line with Quick Lane standards.
Qualifications
- Ability to thrive in a fast-paced environment with minimal supervision.
- Friendly demeanor and a strong customer service orientation.
- High school diploma or equivalent required.
- Must be at least eighteen years old.
- Valid driver's license is necessary.
- Physical capability to lift up to 50 pounds.
- Willingness to stand for extended periods.
- All candidates must successfully complete pre-employment assessments, including background checks and drug testing.
Benefits
To support your well-being and professional growth, we offer a comprehensive benefits package:
- Competitive compensation with earning potential up to $80,000 annually.
- Five-day work week.
- 401(k) plans with company matching for eligible full-time employees.
- Health benefits including medical, dental, and vision insurance.
- Life insurance and both short-term and long-term disability coverage.
- Paid holidays and vacation time.
- Employee discounts on services and vehicles.
- Training programs and career development resources.
- Opportunities to participate in community service initiatives.
- Employee referral program with bonus potential.
Why Choose World Class Automotive Organization? We provide the unique advantages that come with being part of a leading automotive group. Our organization operates numerous dealerships and Quick Lane facilities, offering ample opportunities for career advancement. With competitive pay, comprehensive benefits, and a commitment to employee development, we stand out as an industry leader.
