Experienced Automotive Service Writer
7 days ago
Job Summary:
We are seeking an experienced Service Advisor/Writer to join our team at Vaughan Automotive - Space City Toyota. As a Service Advisor/Writer, you will play a critical role in ensuring that our customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Provide exceptional customer service, ensuring that customers receive a positive dealership experience.
- Perform vehicle walk-around and MPI to identify necessary services.
- Drive the sale of technicians' time to meet departmental sales forecasts.
- Consult with customers on applicable service specials and prioritize required services.
- Document declines for services and request follow-up on future service visits.
- Establish and maintain a close relationship with customers, keeping them informed on completion times and service expenses.
- Remain involved with delivery of vehicles to customers upon completion.
Requirements:
- Minimum of one year of experience as an automotive service advisor.
- Toyota experience preferred but not required.
- Must have computer proficiency.
- Exemplary customer service and proven KPI performance.
Benefits:
- 401(k) plan.
- Dental insurance.
- Employee discount.
- Health insurance.
- Life insurance.
- Paid time off.
- Professional development assistance.
- Vision insurance.
Work Schedule:
- Monday to Friday.
- Rotating weekends.
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