Experienced Automotive Service Writer

7 days ago


Humble, Texas, United States Vaughan Automotive - Space City Toyota Full time
Job Opportunity at Vaughan Automotive - Space City Toyota

Job Summary:

We are seeking an experienced Service Advisor/Writer to join our team at Vaughan Automotive - Space City Toyota. As a Service Advisor/Writer, you will play a critical role in ensuring that our customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that customers receive a positive dealership experience.
  • Perform vehicle walk-around and MPI to identify necessary services.
  • Drive the sale of technicians' time to meet departmental sales forecasts.
  • Consult with customers on applicable service specials and prioritize required services.
  • Document declines for services and request follow-up on future service visits.
  • Establish and maintain a close relationship with customers, keeping them informed on completion times and service expenses.
  • Remain involved with delivery of vehicles to customers upon completion.

Requirements:

  • Minimum of one year of experience as an automotive service advisor.
  • Toyota experience preferred but not required.
  • Must have computer proficiency.
  • Exemplary customer service and proven KPI performance.

Benefits:

  • 401(k) plan.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Professional development assistance.
  • Vision insurance.

Work Schedule:

  • Monday to Friday.
  • Rotating weekends.


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