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Guest Services Representative

2 months ago

Louisville, Kentucky, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently and accurately process guest arrivals and departures, ensuring all necessary information is collected and documented.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary supplies and equipment are available.
  • Guest Communication: Respond to guest inquiries and concerns in a timely and professional manner, providing solutions and resolving issues as needed.
  • Room Assignments: Assign rooms to guests, ensuring accurate and efficient processing of room keys and access cards.
  • Cash Handling: Handle cash and credit transactions, maintaining accurate records and balancing the cash drawer.
  • Switchboard Operations: Answer and direct phone calls, taking messages and relaying information to guests as needed.
  • Emergency Procedures: Be aware of and respond to emergency situations, such as fires or medical emergencies, in accordance with company protocols.
  • Knowledge and Skills: Possess a strong knowledge of hotel operations, including room types, rates, and amenities. Demonstrate excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Requirements
  • Education: High school diploma or equivalent required; one year of college or technical school preferred.
  • Experience: One year of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment; strong knowledge of hotel operations.
Work Environment

The work environment for this role is primarily indoor, with minimal to moderate noise levels. The physical demands of this position include standing for more than 2/3 of the time, with occasional walking and sitting. The ability to lift up to 15 pounds and push/pull up to 10 pounds is also required.