Guest Service Supervisor
4 weeks ago
Job Title: Guest Service Supervisor
Compensation: $18/hr
Free To Be, Inclusion & Diversity
The Myriad Hotel is committed to fostering a culture of belonging based on respect, connection, openness, and authenticity. We strive to create a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Key Responsibilities:
- Supervise the daily operations of the front desk, ensuring smooth check-in, check-out, and guest service processes.
- Lead and motivate the guest service representatives, providing guidance, training, and feedback to maintain high service standards.
- Monitor team performance and conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Proactively identify opportunities to enhance the guest experience and collaborate with other departments to implement improvements.
- Maintain in-depth knowledge of hotel services, facilities, and local attractions to provide accurate and personalized information to guests.
Requirements:
- High school diploma or equivalent (additional education in hospitality or related field preferred).
- Proven experience in a guest service role within the hotel industry, with at least 1-2 years in a supervisory or leadership position.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Strong problem-solving abilities and the capacity to handle difficult situations with diplomacy and tact.
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