Guest Service Supervisor

4 weeks ago


Louisville, Kentucky, United States Myriad Hotel Full time
Job Description

Job Title: Guest Service Supervisor

Compensation: $18/hr

Free To Be, Inclusion & Diversity

The Myriad Hotel is committed to fostering a culture of belonging based on respect, connection, openness, and authenticity. We strive to create a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Key Responsibilities:

  • Supervise the daily operations of the front desk, ensuring smooth check-in, check-out, and guest service processes.
  • Lead and motivate the guest service representatives, providing guidance, training, and feedback to maintain high service standards.
  • Monitor team performance and conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Proactively identify opportunities to enhance the guest experience and collaborate with other departments to implement improvements.
  • Maintain in-depth knowledge of hotel services, facilities, and local attractions to provide accurate and personalized information to guests.

Requirements:

  • High school diploma or equivalent (additional education in hospitality or related field preferred).
  • Proven experience in a guest service role within the hotel industry, with at least 1-2 years in a supervisory or leadership position.
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Strong problem-solving abilities and the capacity to handle difficult situations with diplomacy and tact.


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