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Shift Lead/Guest Service Representative

1 month ago

Louisville, Kentucky, United States Nothing Bundt Cakes #198 Full time
Job Description

At Nothing Bundt Cakes #198, we're seeking a skilled Guest Service Representative Shift Lead to join our team. As a key member of our bakery team, you'll be responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.

Key Responsibilities:

  • Assist the management team in supervising, training, and coaching bakery team members.
  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join our email club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Coach other Guest Service Representatives to uphold the same level of knowledge and efficiency for the above tasks.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Craft orders, assist in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servants Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.

Requirements:

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications, and Work Experience Requirements:

  • Applicants must be authorized to work in the US and 18 years of age or older.
  • While no formal education or work experience is required, previous experience in a related position (an operational support role at a bakery, restaurant, retail, or foodservice environment) is a plus.