Guest Services Manager

1 month ago


Louisville, Kentucky, United States Norton Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Manager to join our team at Norton Healthcare. This leadership role is responsible for the overall administrative direction and management of the guest services and transportation departments.

Key Responsibilities
  • Implement policies and procedures that promote efficient operation and high-quality service delivery.
  • Ensure all operations comply with hospital policies and local, state, and federal regulations concerning healthcare transportation.
  • Manage to the budget for the guest services and transportation departments, including forecasting, expense tracking, and cost optimization.
  • Oversee the daily operations of the hospital's guest services and transportation departments.
  • Supervise a team of guest services and transportation staff, including hiring, scheduling, training, and conducting performance evaluations.
Qualifications
  • With a Bachelor's Degree: one year of hospital or healthcare customer service and one year direct supervisory experience.
  • Without a Bachelor's Degree: three years of hospital or healthcare customer service experience and five years direct leadership experience.
Preferred Qualifications
  • One year of project management experience; in a hospital or healthcare environment.
  • Bachelor's Degree in healthcare administration, public health, health services management, hospitality management.
  • PMP, HDI Customer Service Representative.


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