Patient Service Representative Lead

2 days ago


Santa Cruz, California, United States Sutter Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Sutter Health. This role is responsible for supporting the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns.

Key Responsibilities
  • Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
  • Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
  • Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees.
  • Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations.
  • Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care.
Requirements
  • Equivalent experience will be accepted in lieu of the required degree or diploma.
  • HS Diploma or equivalent education/experience.
  • 4 years of recent relevant experience.
  • Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
  • Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
  • Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
  • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
Working Conditions

This role is intended for use by employees employed by an outpatient facility. The schedule is varied, with 8-hour day shifts sometime between 7 am and 8 pm. The position requires the ability to work autonomously and as part of a team, with a focus on delivering high-quality patient care.

Benefits

Sutter Health offers a comprehensive benefits package, including competitive pay, health insurance, and retirement savings plans. The salary range for this role is $32.47 to $40.59 per hour, with the possibility of adjustments based on location.



  • Santa Cruz, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Sutter Health. This role is responsible for supporting the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns.Key ResponsibilitiesSupport updates to...


  • Santa Monica, California, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Patient Services Representative to join our team at Providence Saint John's Health Center. As a key member of our patient access team, you will play a critical role in ensuring timely and accurate reimbursement for patient accounts.Key ResponsibilitiesObtain complex demographic, insurance, and medical information...


  • Santa Cruz, California, United States Janus of Santa Cruz Full time

    About Janus of Santa CruzWe are a non-profit organization dedicated to providing supportive, hope-inspiring, and successful substance use disorder treatment services in a professional and compassionate environment.Job SummaryWe are seeking a highly motivated and experienced Patient Services Representative to join our team. As a key member of our staff, you...


  • Santa Cruz, California, United States Janus of Santa Cruz Full time

    About Janus of Santa CruzWe are a non-profit organization dedicated to providing supportive, hope-inspiring, and successful substance use disorder treatment services in a professional and compassionate environment.Job SummaryWe are seeking a highly motivated and detail-oriented Patient Services Representative to join our team. As a key member of our staff,...


  • Santa Cruz, California, United States Janus of Santa Cruz Full time

    About Janus of Santa CruzWe are a non-profit organization dedicated to providing supportive, hope-inspiring, and successful substance use disorder treatment services in a professional and compassionate environment.Job SummaryWe are seeking a highly motivated and detail-oriented Patient Services Representative to join our team. As a key member of our staff,...


  • Santa Cruz, California, United States Sutter Health Full time

    Job SummarySutter Health is seeking a highly skilled Patient Services Representative II, Ophthalmology to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreets and Checks-In Patients: Greet and check-in patients,...


  • Santa Rosa, California, United States APR Consulting Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at APR Consulting, Inc. As a Patient Services Representative, you will be the primary point of contact for patient relations, responsible for greeting patients, resolving concerns, and escalating issues as necessary.Key ResponsibilitiesRegistration...

  • Travel Nurse RN Lead

    2 weeks ago


    Santa Cruz, California, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Med-Surg - Rehab Registered Nurse (RN) to join our client in Santa Cruz, California. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.Exceptional BenefitsWeekly...


  • Santa Monica, California, United States Cedars-Sinai Full time

    Job SummaryCedars-Sinai is seeking a highly skilled Patient Service Representative to join our team in the Gastroenterology department at our Santa Monica location. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesProvide...


  • Santa Maria, California, United States Community Health Centers of the Central Coast Full time

    Job Title: Patient Service RepresentativeJob Summary:Community Health Centers of the Central Coast (CHCCC) is seeking a highly skilled and compassionate Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in providing exceptional customer service to our patients, ensuring their needs are met, and...


  • Santa Cruz, California, United States Janus of Santa Cruz Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Patient/Client Services Representative to join our team at Janus of Santa Cruz. As a key member of our staff, you will play a vital role in providing exceptional support to our clients and community.Key ResponsibilitiesClient Communication: Develop and maintain strong relationships with...


  • Santa Monica, California, United States Cedars-Sinai Full time

    About the RoleCedars-Sinai is seeking a highly skilled Patient Service Representative to join our team in the Gastroenterology department at our Santa Monica location. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide outstanding...


  • Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full time

    Customer Service RepresentativeBellows Plumbing, Heating, Cooling & Electrical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and...


  • Santa Cruz, California, United States Bellowsservice Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Bellows Plumbing, Heating, & Air. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their...


  • Santa Rosa, California, United States IDR Healthcare Full time

    Job Summary: IDR Healthcare is seeking a skilled Patient Service Representative to provide exceptional patient care and administrative support in a fast-paced healthcare environment.Key Responsibilities:Manage patient flow and registration processes with accuracy and efficiency.Verify patient information and documentation, ensuring compliance with regulatory...


  • Santa Cruz, California, United States Your SmartSource Full time

    Job SummaryWe are seeking a highly skilled and experienced Financial Services Representative to join our team at Your SmartSource. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our members, assisting with financial transactions, loan application processing, and resolving problems in a timely and...


  • Santa Rosa, California, United States IDR Healthcare Full time

    Job SummaryIDR Healthcare is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a seamless registration experience.Key ResponsibilitiesRegistration and Scheduling: Verify patient information, manage registration...


  • Santa Cruz, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job Description**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.**Key Responsibilities:*** Take in-person and phone orders from customers* Complete transactions with guests at the register* Assist other stations when needed* Maintain a clean and...


  • Santa Rosa, California, United States IDR Healthcare Full time

    Job Summary: IDR Healthcare is seeking a skilled Patient Service Representative to provide exceptional patient care and administrative support in a fast-paced healthcare environment.Key Responsibilities:Manage patient flow and registration processes with accuracy and efficiency.Provide excellent customer service and communicate effectively with patients,...


  • Santa Ana, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at KPC GLOBAL MEDICAL CENTERS INC. The successful candidate will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesRegister patients accurately and efficiently, ensuring...