Patient Service Representative Lead
2 days ago
We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Sutter Health. This role is responsible for supporting the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns.
Key Responsibilities- Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
- Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
- Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees.
- Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations.
- Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care.
- Equivalent experience will be accepted in lieu of the required degree or diploma.
- HS Diploma or equivalent education/experience.
- 4 years of recent relevant experience.
- Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
This role is intended for use by employees employed by an outpatient facility. The schedule is varied, with 8-hour day shifts sometime between 7 am and 8 pm. The position requires the ability to work autonomously and as part of a team, with a focus on delivering high-quality patient care.
BenefitsSutter Health offers a comprehensive benefits package, including competitive pay, health insurance, and retirement savings plans. The salary range for this role is $32.47 to $40.59 per hour, with the possibility of adjustments based on location.
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