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Patient Services Representative

2 months ago

Santa Monica, California, United States Providence Service Full time
About the Role

We are seeking a highly skilled Patient Services Representative to join our team at Providence Saint John's Health Center. As a key member of our patient access team, you will play a critical role in ensuring timely and accurate reimbursement for patient accounts.

Key Responsibilities
  • Obtain complex demographic, insurance, and medical information from patients and their families
  • Verify and document patient information accurately and efficiently
  • Ensure compliance with regulatory requirements and company policies
  • Provide exceptional customer service to patients and their families
  • Collaborate with healthcare teams to resolve patient account issues
Requirements
  • High School Diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Basic computer skills and knowledge of medical terminology
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • College-level coursework in medical terminology or medical assisting
  • Certification in healthcare access or revenue cycle management
  • Previous experience in patient access or medical records
About Providence

Providence is a leading healthcare provider committed to delivering high-quality, patient-centered care. Our team is dedicated to creating a positive and supportive work environment that fosters growth and development.