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Customer Service Representative

2 months ago

Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full time
Customer Service Representative

Bellows Plumbing, Heating, Cooling & Electrical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone and email
  • Provide information about products and services
  • Assist customers with scheduling repairs/services
  • Collect and data enter information accurately and efficiently
Requirements:
  • Excellent communication skills and a strong ability to listen and resolve issues
  • Ability to work with minimal supervision and be self-motivated
  • Proficiency in Excel, Word, and Google software
  • Ability to handle general office maintenance and administrative duties
  • Customer service or call center experience preferred

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.