Senior Program Director
2 weeks ago
E15 Group is a cutting-edge consulting firm that empowers businesses to make informed decisions. We are seeking a seasoned Senior Program Director - Hospitality Strategy to lead our North America food program for a prominent Fortune 500 client. This role offers a unique opportunity to drive strategic initiatives, foster cross-functional collaboration, and deliver exceptional guest experiences.
Key Responsibilities- Manage a $130M+ budget for food and beverage operations across multiple campuses in the US and Canada, ensuring optimal financial performance and cost optimization.
- Lead a geographically distributed team of 5+ full-time associates in managing vendors and initiatives across the portfolio and by campus, promoting a culture of excellence and continuous improvement.
- Collaborate with primary client and regional stakeholders on enterprise-wide initiatives and program implementations, leveraging expertise to drive results and foster effective collaboration.
- Oversee and improve the food program under key areas, including Strategic Planning, Integrated Program Management, Guest Experience Management, Performance Management, Vendor Relationship Management, Operations Management, and Technology Strategy & Implementation.
- Cultivate and maintain strong relationships with stakeholders, including client and operational executives, to drive effective cross-functional collaboration and alignment.
- Develop and implement key performance indicators (KPIs), benchmarking, and performance measurement practices to optimize operational processes, financial outcomes, and guest experiences.
- Communicate project details proactively and clearly across all organizational levels, ensuring alignment and understanding among relevant departments.
- Analyze business data using statistical techniques to identify patterns and correlations, providing insights that drive decision-making and strategic adjustments.
- Create and standardize reporting formats, including dashboards and status updates, for client and sector use, ensuring clarity and consistency in communications.
- Identify, prioritize, and manage ad hoc projects that align with client objectives, coaching the team on forecasting impacts, investments, and outcomes.
- Provide leadership, support, and professional development opportunities to team members, setting high standards for behavior, analyses, and deliverables.
- 7+ years of experience in consulting, operational, analytical, and/or client-facing businesses.
- Proven success managing a portfolio of operations, including cafes, coffee shops, catering, vending, and office pantries.
- Great work ethic with a strong sense of urgency to support teammates and stakeholders.
- Able to pivot as needs and priorities change.
- Success in a matrixed organization.
- Managing and leading other professionals.
- Recruiting and hiring top talent.
- Degree in business strategy, hospitality, business analytics, finance, economics, or a related field.
- Ability to develop and own stakeholder relationships (at all levels).
- Ability to work collaboratively in a consultative role.
- Persuasive and professional communication skills (presentations, documents, emails).
- Comfortable and competent in front of executives.
- Medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.
The estimated salary for this role is $190,000 - 210,000 per year, commensurate with experience.
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