Customer Service Representative
3 days ago
Aristocrat Interactive is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, chat, and email.
Key Responsibilities:- Provide timely and effective support to customers through various communication channels.
- Troubleshoot technical issues related to computer, tablet, and cell phone applications.
- Handle inbound calls, real-time chat, emails, and make outgoing calls to resolve customer inquiries.
- Communicate special marketing offers to VIP customers.
- Provide feedback on service failures or customer concerns.
- Maintain customer confidentiality.
- Promote company values and stay updated on protocols.
- Work towards set goals and targets of 70 contacts daily across all industries.
- Maintain all SLAs for chats and phone call inquiries in under 45 seconds.
- 0-2 years of inbound/support call center experience preferred.
- At least 21 years old, High School diploma or GED required, some college preferred.
- Excellent written and verbal communication skills.
- Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
- Able to travel to the office for at least 50% of scheduled shifts.
- Must be camera-ready while working.
- Advanced knowledge of computers and Windows Office Programs and being able to type at least 90 wpm.
- Experienced with troubleshooting computers, smartphones, and tablets.
- Strong verbal, interpersonal, and written communication skills.
- Detail-oriented with good grammatical and typing/data entry skills.
- Able to work independently with initiative and discretion.
- Thrive in a fast-paced, dynamic environment while maintaining high customer service.
- Organized with excellent time-management skills.
- Previous technical support experience is an asset.
Aristocrat Interactive is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.
Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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