Customer Service Representative

7 days ago

Manchester, New Hampshire, United States Aristocrat Interactive Careers Full time
About the Role

Aristocrat Interactive is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our VIP clients, addressing their account, product, and service inquiries in a timely and professional manner.

Key Responsibilities
  • Provide dedicated support to VIP clients, addressing their inquiries and resolving issues in a prompt and professional manner.
  • Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
  • Handle escalated inbound calls, real-time chat, and emails, and proactive outbound calls to ensure customer satisfaction.
  • Communicate exclusive marketing offers and updates to VIP clients, promoting our products and services.
  • Deliver feedback on service failures and customer concerns to improve service quality and ensure customer satisfaction.
  • Ensure confidentiality and security of VIP client information, adhering to our company's data protection policies.
  • Uphold and promote our company values, staying updated on all protocols and developments.
  • Meet and exceed set performance goals and targets, demonstrating exceptional service quality and customer satisfaction.
Requirements
  • Excellent written and verbal communication skills, with the ability to communicate effectively with VIP clients.
  • 2-4 years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
  • Minimum age of 21, High School diploma or GED required, some college preferred.
  • Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
  • Capability to travel to the office for at least 50% of scheduled shifts.
  • Must be camera-ready while working.
  • Proficient in computers and Windows Office Programs.
  • Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
  • Strong interpersonal skills with a professional and courteous demeanor.
  • Detail-oriented with excellent grammatical and typing/data entry skills.
  • Ability to work independently, using sound judgment and initiative.
  • Thrives in a fast-paced, dynamic environment, maintaining high service standards.
  • Highly organized with exceptional time-management skills.
  • Previous technical support experience is highly desirable.
About Us

Aristocrat Interactive is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

We are committed to providing a positive and enjoyable work environment, upholding our company values of All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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