Orthodontic Patient Coordinator
2 weeks ago
About the Role:
We are seeking a highly skilled and compassionate Orthodontic Patient Coordinator to join our team at Benevis. As a key member of our orthodontic office, you will be responsible for providing exceptional customer service to patients and parents, ensuring a smooth and efficient experience from check-in to check-out.
Key Responsibilities:
- Verify patient insurance eligibility and service limits
- Deliver quality and compassionate care to every patient
- Greet parents and patients, check in for daily appointments, and maintain a clean and tidy waiting area
- Coordinate with Ortho Financial Coordinator and Doctors to provide same-day care to patients
- Schedule follow-up appointments and assist with meeting ortho financial targets
- Assist with routing referrals to appropriate doctors and ensure pre-authorization processes are completed
- Collect payments, post accordingly in practice management system, and confirm appointments for upcoming days
- Answer incoming Ortho patient calls and assist with needs or direct to another team member for help
- Ensure Ortho patients are compliant with appointments and send appropriate communication leading up to or including termination
Requirements:
- At least one year of customer service experience (preferably in healthcare, retail, restaurant, or hospitality industry)
- Willing to travel in territory assigned to team
- High focus on customer service and satisfaction
- Must love working with children
- Compassion and high level of service for patients, parents, and staff
- Integrity, always doing the right thing
- Dependable, reliable to be at work when scheduled
- Attention to detail
- Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
- Professional manner and appearance at all times
- Computer skills: Microsoft Office and Internet Explorer
- Telephone skills: Proper telephone etiquette and information gathering skills
We Offer:
- Competitive compensation
- Quarterly bonuses based on Office performance
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays, and much more
About Benevis:
We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace. We believe that every person deserves access to quality, affordable dental care, and we strive to create happy, healthy smiles through providing high-quality dental care in a fun, compassionate environment.
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