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Regulatory Compliance Specialist

2 months ago

Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

Job Summary:

In this role, you will engage in activities associated with the Division of Public Health Licensing Services, specifically within the Bureau of Long Term Care. Operating under limited supervision, you will review and process intricate applications for both facility and individual licenses, ensuring adherence to all relevant regulations within designated time frames. Your responsibilities will include issuing licenses and deficiency notifications, as well as making determinations regarding the denial or withdrawal of applications based on a thorough understanding of regulatory standards. You will also issue notices for appealable agency actions when necessary.

Additionally, you will manage incoming and outgoing correspondence, including payment processing, and will determine when refunds are warranted, initiating the refund process as required. Your role will involve communication with the regulated community, other regulatory entities, and participation in stakeholder meetings. You will be expected to respond to complex technical inquiries in various formats and manage escalated interactions with the public. A key aspect of your position will be the continuous evaluation and identification of opportunities for process enhancements that positively influence the customer experience. You will also play an active role in training licensing coordinators and specialists.

Key Responsibilities:

  • Review complex applications and utilize various electronic systems to process them in accordance with state statutes, rules, and policies.
  • Issue licenses and deficiency notices while determining when applications should be denied or withdrawn.
  • Oversee quality standards to ensure accuracy and timeliness in work completion and data quality.
  • Engage with the regulated community and other public members, addressing complex technical questions and managing escalated interactions.
  • Prepare documentation for public record requests and administrative hearings.
  • Process mail and incoming payments, determining when refunds should be issued.
  • Continuously assess and identify process improvement opportunities to enhance customer experience.
  • Provide advanced administrative support for licensing projects as assigned.
  • Perform other related duties as assigned.

Knowledge, Skills & Abilities:

Knowledge of:

  • Regulatory principles and practices, along with federal and state laws regarding licensing requirements.
  • State and agency policies governing licensing, applications, and inspections.
  • Problem-solving techniques.
  • Personal computers and software applications (e.g., Microsoft Office, Access, Excel).
  • Performance Management and Continuous Quality Improvement methodologies.

Skills in:

  • Excellent organization and workload management.
  • Effective communication skills (verbal and written) for conveying complex regulatory issues clearly.
  • Establishing and maintaining interpersonal relationships.
  • Conflict resolution.
  • Strong computer skills, including database management software.
  • Planning, organizing, and prioritizing tasks.
  • Attention to detail and providing excellent customer service.

Ability to:

  • Complete assignments by deadlines while maintaining focus.
  • Build and maintain professional relationships with colleagues and the public.
  • Exhibit professionalism in representing the Department.
  • Multi-task with precision.
  • Demonstrate sound judgment.
  • Work effectively both independently and as part of a team.
  • Adapt to changing circumstances.
  • Support a diverse workforce and promote equal opportunity.

Selective Preference:

An Associate Degree is preferred; customer service experience may be considered as a substitute.

Pre-Employment Requirements:

An Associate Degree is preferred; customer service experience may be considered as a substitute.

If driving is an essential function of the job, the following requirements apply:

All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package, including:

  • Affordable medical and dental insurance plans.
  • Paid vacation and sick leave.
  • Paid Parental Leave for up to 12 weeks per year for newborn or newly-placed foster/adopted children.
  • 10 paid holidays annually.
  • Wellness programs and plans.
  • Life insurance.
  • Short and long-term disability insurance.
  • Defined retirement plan.
  • Participation in the award-winning Infant at Work program.
  • Credit union membership.
  • Transit subsidy.
  • ADHS Student Assistance Pilot Program.

Retirement:

The State contributes monthly to your retirement benefit, matching your contributions to the ASRS. New State employees have a 27-week waiting period for contributions to commence.