Operational Support Specialist

7 days ago


Raleigh, North Carolina, United States ResCare Community Living Full time
Operational Support Specialist

ResCare Community Living is seeking a highly skilled Operational Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of high-quality services to individuals with intellectual and developmental disabilities.

Key Responsibilities:
  • Provide operational support to critical areas, ensuring long-term fixes are implemented through onsite/hands-on support, remote oversight, and coaching/training with staff.
  • Develop and implement quality assurance processes to ensure compliance with regulatory requirements.
  • Monitor and track survey results, assisting with survey preparation and ensuring corrective actions are taken.
  • Review and monitor quarterly safety committee workbooks, identifying areas for improvement.
  • Audit operational documentation and incident reports, ensuring accuracy and completeness.
  • Conduct quality checks of homes, verifying staffing ratios, supply quantities, and cleanliness.
  • Assist locations in developing and implementing Plans of Correction, ensuring punitive actions are addressed.
  • Monitor Rest Assured cameras, providing real-time support and coaching to locations.
  • Provide active treatment monitoring, ensuring individuals receive high-quality care.
  • Develop and deliver training programs for Executive Directors and Program Managers, focusing on critical quality initiatives.
  • Manage the overall teams network site, ensuring accurate data and materials are available.
Requirements:
  • Associate or Bachelor's degree in Human Services or related field.
  • High School Diploma or GED required.
  • Valid driver's license.
  • Ability to work in group home or independent living home-like settings.
  • Excellent communication and interpersonal skills.
  • Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time.
  • Must maintain state regulatory certifications, as required by state/program requirements.
  • Extensive travel required.
  • Non-traditional work schedule expected.


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