Customer Service Representative
5 days ago
Malibu Events Promotion is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients and customers.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns.
- Resolve customer complaints in a professional and courteous manner.
- Process customer orders, forms, and applications accurately and efficiently.
- Maintain and update customer records in our database.
- Collaborate with other team members to meet and exceed customer expectations.
- Meet or exceed performance targets, including customer satisfaction scores and response times.
Requirements:
- Previous customer service experience is preferred, but we are willing to train the right candidates.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and a positive attitude.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
What We Offer:
- Competitive salary and commission structure.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Career growth opportunities and professional development.
- Flexible working hours and a supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief cover letter explaining why you would be a great fit for this role.
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