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Customer Service Representative

2 months ago

St Louis, Missouri, United States Blue Dot Hive Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Blue Dot Hive. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Manage a high volume of customer interactions in a timely and efficient manner.
  • Identify customer needs, clarify information, and provide solutions and alternatives to resolve issues.
  • Build and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Document all customer interactions in our database to ensure accurate record-keeping.
  • Handle customer complaints and concerns in a professional and courteous manner, providing timely resolutions and follow-up as needed.
  • Process customer accounts and maintain accurate records of customer interactions.
  • Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
Requirements:
  • Proven track record of delivering exceptional customer service.
  • Strong verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies.
  • Customer-focused mindset, with the ability to adapt to different personality types and customer needs.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • High school diploma or equivalent required.