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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wingstop. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and welcoming environment for our guests.
Key Responsibilities:
- Greet and welcome customers entering the restaurant and calling into the restaurant
- Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions
- Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases
- Answer questions from customers and make menu recommendations
- Monitor that all orders are read within Company quote times
- Verify that all wings are presentable and double-checking all orders before giving the order to the customer(s)
- Balance the register at the end of the shift; deliver the amount before the next shift
- Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked
- Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace
- Maintain a professional and presentable appearance according to the company's Uniform Standards
- Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties
- Leave customers with a positive, long-lasting impression of their WINGSTOP experience
- Help the kitchen staff when needed
- Follow directions when given by the managers
Requirements:
- Computer literate and comfortable using computerized register (POS) systems
- Possess great cash handling skills
- Professional, polite, and reliable even when under stress
- Must have excellent interpersonal and people skills
- Must have integrity, honesty and accountability
Preferred Qualifications:
- Cashier and restaurant experience a plus
- Food Handler Certification required