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Customer Service Representative

2 months ago


St Louis, Missouri, United States Wingstop Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wingstop. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Greet and welcome customers entering the restaurant and calling into the restaurant
  • Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions
  • Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases
  • Answer questions from customers and make menu recommendations
  • Monitor that all orders are read within Company quote times
  • Verify that all wings are presentable and double-checking all orders before giving the order to the customer(s)
  • Balance the register at the end of the shift; deliver the amount before the next shift
  • Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked
  • Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace
  • Maintain a professional and presentable appearance according to the company's Uniform Standards
  • Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties
  • Leave customers with a positive, long-lasting impression of their WINGSTOP experience
  • Help the kitchen staff when needed
  • Follow directions when given by the managers

Requirements:

  • Computer literate and comfortable using computerized register (POS) systems
  • Possess great cash handling skills
  • Professional, polite, and reliable even when under stress
  • Must have excellent interpersonal and people skills
  • Must have integrity, honesty and accountability

Preferred Qualifications:

  • Cashier and restaurant experience a plus
  • Food Handler Certification required