Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lehman Consulting and Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Account Management: Manage customer accounts, process upgrades, downgrades, and new product purchases, and facilitate delivery and installation.
- Communication: Develop and maintain strong relationships with customers, listening to their needs, and providing tailored solutions.
- Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing effective solutions.
- Team Collaboration: Work closely with internal teams to ensure seamless customer service, sharing knowledge, and best practices.
- Experience: 1-2 years in a customer-facing role, preferably in a similar industry.
- Skills: Excellent interpersonal skills, tact, and a track record of success in customer-facing roles.
- Technical Skills: Proficiency in technology, with the ability to learn new concepts quickly.
- Personal Qualities: Enthusiasm, aptitude for learning, and a strong work ethic.
Lehman Consulting and Recruiting is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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