Customer Service Representative

5 days ago


St Louis, Missouri, United States Tony LaMartina Plumbing Company Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Tony LaMartina Plumbing Company. As a key member of our customer-facing team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities
  • Learn and master our call script to provide professional and authentic interactions with customers.
  • Participate in ongoing training and development to enhance your skills and knowledge.
  • Maintain accurate and up-to-date customer database information.
  • Collaborate with dispatch and management to ensure seamless communication and service delivery.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Basic computer skills and familiarity with customer relationship management software.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive hourly rate of $18.00.
  • 100% company-paid medical insurance and 50% coverage for family members.
  • 100% company-paid AD&D life insurance.
  • Two weeks of paid time off, five paid sick days, and six paid company holidays.
  • SIMPLE IRA retirement plan with a 3% match.
  • Fun and family-oriented office environment.
  • PAID training opportunities in call center management, dispatch, and leadership.
Our Core Values
  • We operate from the assumption that people are good, fair, and honest.
  • We prioritize customers above all else.
  • We foster a culture of caring and accountability.
  • We strive to bring more energy than we take.
  • We communicate openly and respectfully.
  • We address challenges head-on and share good news frequently.


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