Manager of Commercial Residential Claims

2 weeks ago

Tampa, Florida, United States Slide Full time
Job Overview

Slide is a pioneering technology-driven insurance firm based in Tampa, reshaping the property insurance landscape.

To transform all aspects of property insurance, we seek individuals who can think outside the box. Successful team members, known as Sliders, exhibit traits such as innovative problem-solving, adaptability to change, and a commitment to growth within a recognized workplace culture. Are you one of them?


We are in search of a Commercial Residential Claims Manager who will take charge of developing, guiding, and inspiring our claims team, with a strong emphasis on the daily operations of commercial residential claims.


Key Responsibilities:

  • Oversee daily operations of commercial residential claims while fostering team development.
  • Design and enhance processes and workflows tailored to commercial residential claims.
  • Exhibit exceptional customer service skills while collaborating with insured parties and external partners regarding claims management.
  • Maintain proactive communication and set clear expectations with clients throughout the claims process, ensuring high-quality service.
  • Assess claims and resolve policy coverage matters beyond the authority of staff.
  • Review, analyze, and accurately interpret policies and documentation to ascertain coverage and the extent of liability.
  • Negotiate and resolve claims in alignment with best practices and industry standards.
  • Pursue ongoing educational opportunities to stay informed about evolving laws and necessary changes in insurance processes.
  • Apply knowledge of various state statutes, including the insurance code of ethics and relevant regulations.
  • Ensure compliance with legal standards, adherence to claims procedures, and timely financial settlements.
  • Stay updated on emerging laws and changes in insurance-related processes.
  • Direct, monitor, and assist in establishing external partnerships while providing expert recommendations.
  • Mentor, train, and develop team members; set objectives and guide them toward success.
  • Conduct interviews for team members and make staffing recommendations.
  • Perform Open and Closed File Reviews to assess and document operational effectiveness.
  • Contribute to achieving business production goals and objectives.
  • Establish timely and appropriate claim reserves in accordance with established standards.
  • Generate and analyze statistical reports.
  • Represent the company by delivering a high level of service and maintaining professionalism.
  • Execute additional responsibilities as assigned.

Qualifications:

Education, Experience, and Licensing:

  • A Bachelor's degree or a combination of a High School diploma and relevant work experience is required.
  • Minimum of 5 years in Commercial Residential Claims handling a diverse range of property claims.
  • At least 3 years of experience with Florida insurance regulations and good faith claims management.
  • A minimum of 2 years working directly for an insurance provider.
  • 2+ years of leadership experience, including goal setting and performance management.
  • Possession of an active Florida 6-20 Resident All Lines Adjuster License.
  • Industry certifications or designations are advantageous.

Skills and Competencies:

  • In-depth knowledge of Homeowner Associations, including their processes, Bylaws, and Covenants.
  • Comprehensive understanding of commercial residential property claims practices and legal terminology.
  • Thorough grasp of insurance-related legal procedures, regulations, and claims processing.
  • Proven success in negotiations and vendor management.
  • Demonstrated leadership and managerial capabilities.
  • Proficiency in Xactimate is a plus.
  • Strong planning, analytical, organizational, negotiation, and communication skills.
  • Excellent interpersonal skills with a focus on customer service excellence.
  • Exceptional written and verbal communication skills for professional interactions.
  • Data-driven, analytical mindset is essential.
  • Ability to interpret and apply laws, regulations, policies, and operational guidelines in daily tasks.
  • Proficient in MSO/365 applications, including Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
  • Commitment to embodying Slide's Core Values.

What Slide Offers:

The Slide Culture - A chance to engage in a vibrant and innovation-focused environment driven by Passion, Purpose, and Technology.

Comprehensive Benefits - Extensive and cost-effective benefits that cater to your family's needs across various dimensions, including Physical, Emotional, Financial, Social, and Professional Health. A new benefit for 2024 includes a Lifestyle Spending Account for wellness activities each month, funded by Slide.

Recognitions - Consistently recognized as a Best Place to Work by Tampa Bay Business Journal and as a Top Workplace by Tampa Bay Times and USA Today.

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