Claims Operations Leader
2 weeks ago
Key Responsibilities:
- Oversee a skilled Claims Team to assess client requirements and formulate strategies for managing claims and service requests across the organization.
- Supervise the workflow of claims personnel, including Claims Representatives, Claims Consultants, and Claims Account Executives.
- Address complex or high-priority coverage and claims matters involving producers, clients, or company staff.
- Support the Regional Claims Leader with designated projects and initiatives.
- Enhance relationships with key clients to uncover new business prospects.
- Collaborate with the sales team in presentations designed to attract new market segments through the provision of claims management services to potential clients.
- Contribute to the development of service requests, RFPs, and client service proposals.
- Manage carrier-provided claims adjusting services.
- Engage in projects, offer claims consulting to clients, and document case studies related to claims.
- Assist in driving new business sales and maintaining existing client relationships.
- Mentor and develop team members while handling administrative duties associated with managing a team of claims professionals.
Essential Qualifications:
- Bachelor's degree
- 10 years of experience in managing commercial property and casualty claims
- Insurance Adjuster's License
- Prior experience in brokerage
- Knowledge of case laws and claims resolution methodologies
- Effective verbal and written communication skills
- Experience in delivering professional presentations and drafting technical reports
- Ongoing education in insurance claims topics
- Proficiency in Microsoft Word, Excel, PowerPoint, and Access
- Experience with online research
- ARM or AIC designation
- Experience with multi-line claims
- Familiarity with insurance procedures
Truist Financial Corporation provides a variety of benefits to eligible employees, including medical, dental, vision, life insurance, disability coverage, savings accounts, and a 401k plan. Employees also enjoy vacation, sick leave, and paid holidays.
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