Claims Operations Leader

2 weeks ago


Tampa, Florida, United States Truist Full time
Job Overview

Key Responsibilities:
  • Oversee a skilled Claims Team to assess client requirements and formulate strategies for managing claims and service requests across the organization.
  • Supervise the workflow of claims personnel, including Claims Representatives, Claims Consultants, and Claims Account Executives.
  • Address complex or high-priority coverage and claims matters involving producers, clients, or company staff.
  • Support the Regional Claims Leader with designated projects and initiatives.
  • Enhance relationships with key clients to uncover new business prospects.
  • Collaborate with the sales team in presentations designed to attract new market segments through the provision of claims management services to potential clients.
  • Contribute to the development of service requests, RFPs, and client service proposals.
  • Manage carrier-provided claims adjusting services.
  • Engage in projects, offer claims consulting to clients, and document case studies related to claims.
  • Assist in driving new business sales and maintaining existing client relationships.
  • Mentor and develop team members while handling administrative duties associated with managing a team of claims professionals.
Qualifications:

Essential Qualifications:
  • Bachelor's degree
  • 10 years of experience in managing commercial property and casualty claims
  • Insurance Adjuster's License
  • Prior experience in brokerage
  • Knowledge of case laws and claims resolution methodologies
  • Effective verbal and written communication skills
  • Experience in delivering professional presentations and drafting technical reports
  • Ongoing education in insurance claims topics
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Access
  • Experience with online research
Desirable Qualifications:
  • ARM or AIC designation
  • Experience with multi-line claims
  • Familiarity with insurance procedures
About Truist Financial Corporation:

Truist Financial Corporation provides a variety of benefits to eligible employees, including medical, dental, vision, life insurance, disability coverage, savings accounts, and a 401k plan. Employees also enjoy vacation, sick leave, and paid holidays.

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